SHIPPING + FAQ

ORDERS / TURNAROUND TIME
Custom items 10-15 days
Non custom items approximately 7 days
Need something sooner? Please reach out and we will try to accommodate! 

SHIPPING
All items are shipped through Canada Post or UPS

CANADIAN PARCEL
Flat $15 shipping fee on all applicable items. You will receive a tracking number when your order dispatches. All orders are packaged with care, reach out to brittany@hillsidedesign.ca with any questions!

Please reach out if you are looking to buy 1-2 small items (i.e an ornament + plant marker) as these can be sent via Canadian Lettermail in a bubble envelope. Please note we will not assume responsibility for lost or damaged packages sent via Lettermail shipping.

RETURNS + EXCHANGES
No refunds on custom orders. However, we do understand that things happen. Please reach out to us directly if you have any issues or concerns.

OUR PRODUCTS

All of our products are made from 1/4 + 1/8” maple, walnut, cherry & hickory wood.

Please note, since these are natural wood products there may be slight variations in the wood grain.

LOCAL PICK UP
Local pick up is available from our home in Upper Tantallon. Please notify me when you would like to pick up and I will have it ready for a touchless porch pick up. Please try and pick-up items 1-2 weeks after they are completed as we cannot store for a prolonged period of time.